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USAA DriveSafe™ App setup guide

If you're enrolled in one of our safe driving programs, you're ready to use the USAA DriveSafe App. If not, you can enroll from your policy summary.

Apple App Store
Download on the App Store: the USAA SafePilot app
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Google Play Store
Get it on Google Play: the USAA SafePilot app
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How to set up the app on an iOS device

The USAA DriveSafe App will ask permission to use your Location and Motion & Fitness Activity information. These permissions are required to be in the program and get your savings.

Verify enrollment.

Open the USAA DriveSafe App and tap Get started.
Enter your mobile phone number, then tap Submit.
We'll send a text message with an activation code. Enter the code, then tap Submit. If you don't get the activation code after a few minutes, tap Send another code or text "START," "UNSTOP," or "YES" to 855-242-6088.

Review documents.

If you've already agreed to the terms and conditions, you won't have to do it again and will automatically skip to the next step.

  • Review the terms and conditions and notice to policyholders.
  • Tap Next to continue.

Allow Location permissions.

  • The next screen lets you know the USAA DriveSafe App needs to use your location to understand your trip history — like where your trips start and end. Tap Next.
  • At the prompt, select Allow While Using App.
  • Tap Next on the screen.
  • And at the prompt, tap Change to Always Allow.

Allow Motion & Fitness Activity permissions.

  • The next screen lets you know the USAA DriveSafe App needs to use your Motion & Fitness Activity information to determine when you’re handling your phone like texting while driving. Tap Next.
  • At the prompt, select Allow to give the USAA DriveSafe App access to your Motion & Fitness activity.

Allow notifications.

  • Tap Next to get advice and updates from the USAA DriveSafe App.
  • Tap Allow to allow notifications.

Read the program overview.

  • Tap Finish. You’re now ready to drive with the USAA DriveSafe App.

How to set up the app on an Android device

The USAA DriveSafe App will ask permission to use your Location, Physical Activity and Phone information. These permissions are required to be in the program and get your savings.

Verify enrollment.

  • Open the USAA DriveSafe App and tap Get started.
  • Enter your mobile phone number, then tap Submit.
  • We’ll send a text message with an activation code. Enter the code, then tap Submit. If you don't receive the activation code after a few minutes, tap Send another code or text "START," "UNSTOP," or "YES" to 855-242-6088.

Review documents.

If you've already agreed to the terms and conditions, you won't have to do it again and will automatically skip to the next step.

  • Review the terms and conditions and notice to policyholders.
  • Tap Next to continue.

Allow Location permissions.

  • The next screen lets you know the USAA DriveSafe App needs to use your Location information to understand your trip history — like where your trips start and end. Tap Next.
  • At the prompt, tap Precise. Then select Allow only while using the app.
  • Tap Open settings. This opens Location settings on your phone.
  • Select Allow all the time and make sure Use precise location is turned on. This will allow the app to automatically record your trips each time you drive.
  • Tap the back arrow to return to the app.
  • The next screen lets you know that, in a few days, you’ll get a prompt to allow the USAA DriveSafe App to continue using your Location. You’ll need to tap Dismiss when you get the prompt. Tap Next to continue.

Allow Physical Activity permissions.

  • The next screen lets you know the USAA DriveSafe App needs to use your Physical Activity information to understand when you’re handling your phone like texting while driving. Tap Next.
  • Tap Allow to give the USAA DriveSafe App access to your Physical Activity.

Allow Phone permissions.

  • The next screen lets you know the USAA DriveSafe App needs to use your Phone information to understand when you’re making or receiving calls while driving. Tap Next.
  • Tap Allow to give the USAA DriveSafe App access to your Phone information.

Stop optimizing battery usage.

You’ll only get this step if you have a Samsung device.

  • Tap Next, then select Allow at the prompt.

Allow Nearby Devices permission.

  • The next screen lets you know the USAA DriveSafe App needs to use your Nearby Devices permission to determine whether your calls are hands-free or handheld. Tap Next.
  • Tap Allow.

Allow notifications.

You’ll only get this step if you’re using Android 13 or 14.

  • Tap Next to get advice and updates from the USAA DriveSafe App.
  • Tap Allow to allow notifications.

Read the program overview.

  • Tap Finish. You're now ready to drive with the USAA DriveSafe App.

USAA DriveSafe App setup FAQ

It may vary by device type, but in general, you're going to open your phone settings app and go to the "About" section:

  • On iOS, it's Settings > General > About. It'll tell you the "iOS Version."
  • On Android, it's Settings > About Phone. It'll tell you the "Android version."

The USAA DriveSafe App includes a program that uses your driving data to calculate a driving score and any potential savings you may get off your auto insurance policy. We may also use your driving data when you file a claim after an accident.

To learn more about what driving data the USAA DriveSafe App collects and how it’s used, review the USAA Safe Driving Terms and Conditions.

We take your privacy seriously and won’t share your driving data, except in ways that follow our Privacy Promise.

There are three possible reasons why you might not receive a text message during setup:

  1. USAA’s text message system is experiencing a system delay.
  2. We have the wrong mobile phone number on file for each participant.
  3. You may have blocked or opted out of text messages from USAA.

If USAA’s text message system is experiencing a system delay, please try again in a few hours.

If we have the wrong mobile phone number on file, go to your auto policy on usaa.com or the USAA Mobile App. In the USAA SafePilot® Options, select Update Phone Numbers. Re-enter the mobile phone number for each participant.

If you’ve blocked text messages from USAA, text “START,” “UNSTOP,” or “YES” to 855-242-6088 and we’ll reenable your ability to receive messages from USAA.

Delete the app and then reinstall it. That should restart the setup process. If you already reviewed and accepted the terms and conditions, you won’t have to do that step again.

More information

USAA Safe Driving Programs

  • Learn about the SafePilot program
  • Learn about the SafePilot Miles program
  • Review safe driving programs FAQ

USAA Auto Insurance

  • Review auto coverage options
  • Find other auto discounts
  • Go to my auto policy
  • Learn about USAA Auto Insurance

Drive safely and start saving.

Need more help?

A USAA representative can guide you through it.

Call 800-531-USAA (8722)

For TTY devices, dial 711

Hours

Monday to Friday
6 a.m. to 10 p.m. CT
Saturday
8 a.m. to 8 p.m. CT
Sunday
Closed
Closed all major holidays

Note: Days and times vary depending on department

Related footnotes:

  1. New or renewal policies underwritten in United Services Automobile Association (USAA), USAA Casualty Insurance Company, USAA General Indemnity Company and Garrison Property and Casualty Insurance Company may see savings off premium at renewal and receive initial participation discount when enrolled in either USAA SafePilot® or USAA SafePilot Miles® program. Must be enrolled in a safe driving program to receive discounts and/or mileage based rates. Earned driving discount is offered at renewal and is based on driving behavior of all rated drivers on the policy. USAA SafePilot initial participation discount is applicable to your initial enrollment, not to exceed 365 days, and expires at first renewal in which the driving discount is applied. Discount will vary by program selected and may vary by state. Discounts subject to change over life of the policy.

    New or renewal policies underwritten by any other USAA affiliate not named in paragraph above and which are enrolled in one of the safe driving programs, USAA SafePilot® or USAA SafePilot Miles®, on or after October 2026 may see savings off renewal premium or may be subject to an increase at renewal based on a personalized safe driving adjustment that may be earned by each participant. Participation is voluntary. USAA SafePilot initial participation discount is only applicable to initial enrollment not to exceed 365 days or until a personalized safe driving adjustment is earned. USAA SafePilot Miles may provide savings when driving less. Policies remaining consistently enrolled term to term in either program may receive a discount at new business and renewal. When a member is unenrolled from either program after earning a qualified driving score, a prior performance factor may be applied and may result in an increase or decrease to subsequent policy terms for that member, regardless of enrollment. Terms, savings, increases and discounts may vary by location.

    USAA SafePilot and USAA SafePilot Miles are optional programs that are available with an active USAA auto insurance policy. USAA SafePilot Miles is best for those comfortable with a monthly bill that varies and for those who drive less than 8,000 miles per year. Both programs only available in select states. Program availability and state restrictions apply. Smartphone, data plan, download of the USAA DriveSafe® app and multifactor authentication required. Programs are subject to change.

  2. Membership eligibility and product restrictions apply and are subject to change.

  3. Auto Insurance underwritten by United Services Automobile Association (USAA), USAA Casualty Insurance Company, USAA General Indemnity Company, USAA County Mutual Insurance Company, USAA Falcon Property & Casualty Insurance Company, Garrison Property and Casualty Insurance Company, based in San Antonio, Texas; USAA EU DAC (Europe), and USAA EU DAC UK Branch (United Kingdom), and is available only to persons eligible for P&C group membership. Each company has sole financial responsibility for its own products.

    Coverages subject to the terms and conditions of the policy.

    Learn about USAA's use of Artificial Intelligence.

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