Property claim checklist

USAA is here to help you through your property claim. Here's what may come next.

• Your adjuster may reach out to you for additional information.
• Your adjuster may send someone to inspect the damage to your property.

In the meantime, here are steps you should take.

• Protect your property or take action to prevent additional damage to your property.
• Take photos of the damage before the cleanup, repair or replacement.
• Make a list of personal belongings that were damaged or stolen, and include the age, make, model and purchase price.
• Save receipts of expenses incurred due to damage to your property.
• Keep any defective products or parts that may have caused the damage, such as appliances, plumbing parts or electronic equipment.
• To get answers to your questions and learn more about the claim process, visit the Claims FAQ.
• Send messages, photos and documents at anytime through usaa.com or our mobile app.
• Send information to USAA through your claim-specific email or the Claims Center. Simply reply to this email with your photos or receipts. If you're using your own contractors or inspector, they can also use this email.
• You can always contact us.