Our code provides the foundation for how we treat each other, our members and our business partners.

View Code of Conduct
(Opens new window)

Committed to our members

Our core values and code guide us in fulfilling our mission to help our members and their families achieve financial security.

Core Values

We uphold the highest standards by using good judgment and common sense in everything we do. Our Core Values of service, loyalty, honesty and integrity form the foundation of our business practices.

Code of Conduct

Our reputation is protected by our values and the USAA Code of Business Ethics and Conduct. We have an unwavering commitment to ethical behavior as we serve our members and interact with employees, communities and other organizations.

How we practice ethical behavior

Embracing our membership and workforce

Our culture is essential to how we run our business. We treat everyone with dignity and respect. We strive to foster belonging in our workforce and for the military community.

Strengthening local communities

Our purpose is to lead and inspire actions that improve lives in the military and our local communities. Access to mental health resources, economic mobility and volunteering are some of the focus areas of our corporate responsibility.

Caring for our shared environment

We’re committed to reducing water use, increasing recycling and caring for our climate. Being sustainable makes our communities better places to live.

Building trust with our members and the public

One of our most important responsibilities is to protect our member’s information and conduct business ethically. This includes complying with relevant laws, rules and regulations.

We believe in doing the right thing.

We speak up if we think something is wrong, and we don’t tolerate retaliation against anyone who makes a good faith report or helps with an investigation.

We treat all reported concerns and allegations seriously, taking the appropriate steps to investigate and address any misconduct. Employees and our business partners can file a report through the Ethics Helpline.