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How to report fraud

If something doesn’t seem right, we’re here to help.

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Think your accounts were compromised? Let us know right away. 

ATM/debit card

To report unauthorized ATM/debit card transactions, log on to usaa.com or the USAA Mobile App and select “Dispute Transaction” from your account activity.

Call 800-951-4539

For TTY devices, dial 711

Hours of operation for ATM/debit card fraud support

Monday to Sunday
24 hours

Note: Days and times may vary

Report card lost or stolen

Credit card

To report unauthorized credit card transactions, log on to usaa.com or the USAA Mobile App and select “Dispute Transaction” from your account activity.

Call 800-945-6759

For TTY devices, dial 711

Hours of operation for credit card fraud support

Monday to Sunday
24 hours

Note: Days and times may vary

Report card lost or stolen

Suspected identity theft

If you gave out any personal information like your password or logon credentials, call us immediately. Your profile’s security could be at risk.

Call 877-762-7256

For TTY devices, dial 711

Hours of operation for ID theft support

Monday to Sunday
24 hours

Note: Days and times may vary

Got an unusual call, text or email?

Send an email to abuse@usaa.com. Include the phone number and details about the call or message.

Remember, we’ll never:

  • Ask you for your one-time code or PIN unless you called us.
  • Ask for your password or give you a temporary one.
  • Tell you to transfer, send or withdraw money.
Learn how to tell it’s USAA

We work with you to stay one step ahead of fraud.

We’ll send you an email or text alert if we notice any unusual activity on your profile or accounts. And if we think a transaction could be fraud, we might stop, delay or cancel it.

To learn more about this, read our agreement and disclosures (Opens in a New Window).

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Take control of your online security.

Learn how to avoid scams.

Fraud is on the rise. Get to know common scams and how you can stay safe.

Learn about scams

Use enhanced logon options.

Stay safer with multifactor authentication, biometrics and more.

Explore logon options

We’re here to help you stay secure.

Get tips to protect your USAA profile and accounts, and learn how we protect you.

Visit Security Center

Related footnotes:

  1. Safety guidelines are not intended to be all inclusive, but are provided for your consideration. Please use your own judgment to determine what safety features/procedures should be used in each unique situation.

  2. USAA means United Services Automobile Association and its affiliates.

    USAA Federal Savings Bank offers deposit, credit card, consumer lending, mortgage, and other banking products and services. USAA Federal Savings Bank is a Member of FDIC. Credit card, mortgage and other lending products not FDIC-insured.

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