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What is subrogation? Elapsed time 0 seconds [00:00]
Description of visual information: [Helping you throughout the claims process] End of description.
We know that filing an insurance claim can be stressful, so we're here to support you every step of the way. While filing your claim, you may have heard the term “subrogation.”
What is subrogation?
Subrogation is when the insurance company steps in to recover money from a third party who caused damages or losses to you or your property.
You've filed a claim. Your insurer then pays out the claim to you – minus your deductible. Your insurer now has the legal right to try and recover losses from whomever was at fault – or their insurance company.
A successful subrogation recovery means you may receive reimbursement of part, or all, of your deductible.
Here's an example.
Your neighbor backs their car into your fence and causes damage. You file a claim with us. We pay you $10,000 – minus your deductible for the damages. As your insurance carrier, we can work with your neighbor's insurance company to recover that $10,000 since your neighbor was at fault.
What’s the subrogation process?: Elapsed time 1 minute 2 seconds [01:02]
What's the subrogation process?
Our business partner EXL, which handles subrogation on behalf of USAA, will handle the recovery and communication between insurance companies or responsible parties.
You won't need to do much. But before EXL can get started, they'll reach out to you to get an idea of the overall situation. Share as much information and detail as you can to aid their investigation. Take pictures if possible. If there's an appliance or service failure, save any faulty parts and document issues you've had. Don't discard any potential evidence.
During the process and after, your insurance adjuster will keep you updated, so you're always informed.
If you have any questions for EXL, please call them at 1-877-285-2174. They have experts dedicated to helping USAA members.