Tell us what happened. Get started on usaa.com or the USAA Mobile App. We’ll contact our service provider right away.
Need to get reimbursed for roadside?
If you have roadside coverage but already paid for assistance, you can submit a reimbursement request in as little as 5 minutes.
We’ll need to know which car was involved, the cost of service and the name and number for the service provider.
How roadside assistance works
File a roadside claim in just a few minutes and get back on track.
Steps to complete How roadside assistance works
How much do services cost if I have roadside assistance?
If you already have roadside assistance on your policy, there's little you'll have to pay for.
You can still get help if you don’t have it on your policy. We've negotiated special rates for the following services:
More claims resources
Find out when to get roadside assistance or what to do after an accident.
For more help, check out our claims videos.
When to Call Roadside Assistance or Report a Claim
Video Duration: 2 minutes 5 seconds
Introduction: Elapsed time 0 seconds [00:00]
Description of visual information: [When to get roadside assistance or collision towing] End of description.
When you're stranded, help can't come quickly enough. If you find yourself in that situation, USAA is here and ready to get someone out to you. First, make sure you're in a safe place. Call 911 for emergencies. Then, answer this question.
Do you have a mechanical breakdown, or have you been in an accident? This is the key to getting the help you need.
Roadside assistance: Elapsed time 29 seconds [00:29]
If your car broke down, our 24-hour roadside assistance is your go-to. It's optional coverage on your auto policy.
It can help if you have a flat tire, run out of gas, need a jumpstart, lock your keys in your car and more. With a few taps in the USAA Mobile App, we'll send a service provider your way, getting you back on the road as soon as possible.
But let's say you don't have a spare tire or it's more than just a dead battery. Roadside assistance covers one tow to the nearest repair shop or a shop you choose. If your preferred shop is further than the distance listed in your policy, you may have to pay for the extra mileage out of pocket.
Report a claim: Elapsed time 1 minutes 10 seconds [01:10]
Now, let's talk about accidents. If you hit an object or another vehicle and can't drive your car, getting towed isn't covered by roadside assistance. Instead, an auto insurance claim can help provide a collision tow.
To start the claims process, you'll need to call USAA. We'll connect you to an insurance adjuster and verify your coverage, then send a tow truck to your location.
They'll also be there for you through every step of the claims process.
Outro: Elapsed time 1 minute 40 seconds [01:40]
Knowing what to do can help you stay calm and save time.
Remember, if your car breaks down, roadside assistance is there for you 24/7. If you've had an accident and can't drive your car, call us at 800-531-8722 to report a claim and connect with a helpful adjuster.
Wherever you are, we're standing by to help.
Description of visual information: [For detailed guides on our services, visit usaa.com or the USAA Mobile App.] End of description.
End: Elapsed time 2 minutes 5 seconds [02:05]
Roadside assistance FAQ
Yes. We're available 24/7 and even on holidays in select places around the globe.
U.S. and parts of North America
We provide service across the United States, Canada, Mexico within 75 miles of the U.S. and Mexico border, and U.S. territories.
For roadside assistance in the continental U.S. or Canada, you can log on to usaa.com or the USAA Mobile App and get roadside assistance.
Internationally
We provide Towing and Labor coverage in the country where the policy is issued. Countries with coverage are listed on the International Motor Insurance Card, or Green Card. You can also visit our international contact page. Choose your location, select "Auto and Property Insurance" and call the claims number.
Yes. We’ll dispatch a service provider to your location, and you'll need to pay for the service ahead of time. We've negotiated special rates for these services and the rate is usually less than what's available if you called a tow driver directly. For roadside, call 800-531-8555.
To find out if you have roadside assistance coverage, check your policy.
If you have roadside assistance coverage, we can provide a roadside tow if your car breaks down. You may need a roadside tow if your:
- Electric vehicle needs to be charged.
- Battery died, and a jump-start doesn't help.
- Vehicle gets stuck within 50 feet of a snow embankment.
- Car won't start because of something other than a dead battery.
A collision tow is part of an auto claim if you can't drive your car after an accident. You'll need to file a claim. We'll connect you to an adjuster and, if covered, send a tow truck to you. You may need a collision tow if:
- You hit an object or another vehicle.
- Your tires blow out after you drive over a pothole.
- You go off the road and hit a guardrail due to ice or weather.
If you’re in an accident and need emergency help, call 911.
If you need help moving your car after an accident, call 800-531-USAA (8722). Or you can file an auto claim on usaa.com or on the USAA Mobile App. It takes just a few minutes to complete a claim and request a collision tow.
Still need help?
If you can’t find the information you need, you can give us a call at 800-531-8555.
Need roadside assistance?
