American Red Cross
If you’ve been displaced by a natural disaster, learn how the Red Cross can offer food, shelter, healthcare and more.
Be ready with a plan.
Make a disaster plan, get checklists and learn about coverage options.
If you’re not sure about the coverage you have, you can check your policy.
Know what to do during a natural disaster.
Learn how to protect your family and your things. If your personal safety is at risk, call 911.
Get the support you need to recover.
Take advantage of advice, tools, financial assistance and more.
How to file a natural disaster claim
How to File a Natural Disaster Claim
Video Duration: 1 minute 30 seconds
Get your claim started: Elapsed time 0 minutes 0 seconds [00:00]
Description of visual information: [USAA logo and “How to file a natural disaster claim”] End of description.
We are sorry you have experienced this recent loss, but USAA stands ready to serve you throughout the claim. Let's get the process started.
Description of visual information: [A phone screen showing the USAA Mobile App with natural disaster assistance and a button to file a claim.] End of description.
Reporting your claim will only take a few minutes. If you don't have all the information, that's ok. Tap File a claim.
Basic information: Elapsed time 22 seconds [00:22]
Description of visual information: [A phone screen showing the USAA mobile app with an example of a member’s policy summary. “Report a claim” is selected, then there’s an option for a property or auto claim.] End of description.
Provide some basic information to get your claim started.
Provide some details: Elapsed time 36 seconds [00:36]
Description of visual information: [A phone screen showing the process of filing a USAA natural disaster claim in a question and answer format.] End of description.
Let us know when and where the loss occurred.
Describe the damage.
Provide the source of the incident.
Select what was affected.
Let’s wrap up your claim: Elapsed time 1 minute 5 seconds [01:05]
Description of visual information: [A phone screen showing the final steps of filing a USAA natural disaster claim.] End of description.
Let's wrap up your claim. Confirm your contact preference and verify claim details. Tap submit report. Once you submit your claim, you can continue providing detailed information, or you can wait for an adjuster to reach out through our digital channels or by telephone to discuss next steps.
You can check your status anytime and reach your adjuster on usaa.com or the USAA mobile app. Click on “File a Claim' on this page to get started.
Description of visual information: [USAA means United Services Automobile Association and its affiliates.] End of description.
End: Elapsed time 1 minute 30 seconds [01:30]
Managing your claim online is easy.
You may have multiple claims after a disaster strikes. Quickly file claims for damage to your home, car and other property anytime on usaa.com and in our mobile app.
- Contact your adjuster.
- Upload and review documents.
- View estimates and repair status.
Natural disaster FAQ
You can reach out to your adjuster with questions about your payment. Check out these tips for getting back on your feet after a disaster.
Get information about different types of insurance fraud and how to report suspicious activity. Learn about insurance fraud.
An AOB is a document that lets you transfer your insurance rights to a third party, like a repair shop or contractor. This lets the third party directly manage claims and get payments from your insurance company.
You’re not required to sign an AOB. Make sure you read and understand any document before signing.
Before signing an AOB:
- Contact your insurance company.
- Get more than 1 estimate for any repairs.
- Check reviews and references to make sure you work with a third party you can trust.
If you’ve already signed an AOB, you might be able to cancel it without penalty within a certain time frame.
Still need help?
If you can’t find the information you need, give us a call at 800-531-USAA (8722).