Member assistance department

If you're having trouble making your monthly mortgage payment, a representative can help you understand what kind of relief you may qualify for.

You may be asked to discuss the following information depending on the type of assistance you qualify for:

• Your intentions to keep or sell the home
• Details of your hardship
• Income and expense information for you and all co-borrowers
• Status of the property and lien information
• Property tax and homeowners insurance information

Contact us at 855-430-8489.

Representatives are available Monday to Friday 7 a.m. to 7 p.m. CT and Saturday 7 a.m. to 3 p.m. CT.

Other help

Homeownership counseling may be available through HUD-approved nonprofit organizations.

To get a list of organizations in your area, call HUD at 800-569-4287 or visit www.hud.gov/counseling or the Consumer Financial Protection Bureau website (Opens new window).