Google Pay® FAQ

Google Pay is a contactless payment technology used to make secure mobile payments with retailers in-store that accept it and can be used for online purchases. You can download Google Pay from the Google Play store (Opens new window).‍ ‍ ^{See note 1}

You can add a USAA Bank Visa® debit or credit card through the USAA Mobile App or the Google Pay app. But you'll need to add your USAA Bank American Express® credit card through the Google Pay app.

To add a Visa debit or credit card through the USAA Mobile App:

• Log on and select the account associated with the card you are adding.
• Select the Account Summary of the card you want to add.
• Select "Add to Google Pay."

For instructions on adding a USAA Bank Visa debit or credit card or USAA Bank American Express credit card to a device through the Google Pay app, visit Google Pay Support (Opens new window).‍ ‍ ^{See note 1} If the USAA Bank card you're trying to add isn't accepted, call us at 800-531-USAA (8722).

To make a purchase with Google Pay in-store:

• Unlock the Google Pay app in your mobile device.
• Select the card you want to use.
• Hold the top of your mobile device near the contactless reader to complete your purchase.

If a transaction does not register, get help making a purchase with Google Pay Help (Opens new window).‍ ‍ ^{See note 1}

You can use Google Pay in stores or on apps and websites where you find the Google Pay logo and the Contactless Symbol.

To learn if Google Pay is compatible with your device, contact your service provider or visit Google Pay Help (Opens new window).‍ ‍ ^{See note 1}

No. You can only add your USAA Bank Visa debit and credit cards through our mobile app. USAA Bank American Express cardholders, please add your card directly through the Google Pay app located on your mobile device.

Yes. In addition to Google Pay, you can use your USAA Bank debit and credit cards with Samsung Pay® and Apple Pay®.

For updates and additional information, visit Google Pay Help (Opens new window).‍ ‍ ^{See note 1}

When you use Google Pay, a virtual card number is sent to the merchant for that purchase. This helps to keep your actual USAA Bank card information safe. Before making the purchase, you'll need to unlock your mobile device.

If you see any transaction on your USAA Bank debit or credit card that you don't recognize, call us immediately at 800-531-USAA (8722).

Google Pay can't be used without unlocking your mobile device. But if you lose your mobile device, you can do one of the following:

• Lock or erase your Google Pay account through Google Find My Device (Opens new window).‍ ‍ ^{See note 1}
• Block or delete your USAA Bank cards on usaa.com. Log on and go to the Account Summary for the account you want to block. Select "Manage Devices for Mobile Pay."