Managing your car title

After we receive and process your final payment, we'll release your title, depending on the payoff method, state law requirements and state motor vehicle department procedures.

The title release process time depends on if you have a paper, electronic or customer-holding paper title. If you're not sure which category applies to you, contact your state titling agency.

If your loan has been paid in full and you need a replacement title, you may need a document called the release of lien.

You'll need to provide the following information for it:

• Vehicle Identification Number (VIN)
• Vehicle year, make and model
• Loan number

In most cases, your state will ask you for a release of lien. This document provides proof that we no longer have interest in your vehicle.

You should always notify us about changes to your address or any other contact information. Update your contact information on usaa.com under My Profile.

If you move to a new state, contact your new state's titling agency to confirm what documents you may need. Then follow these steps.

• If they need the original title, ask your new state’s titling agency to email a request for the title to usaamail@vintek.com. Or have them fax a request to 484-895-3496.
• After we receive the fax, we’ll release your title to the state's titling agency for processing.
• If they need a copy of the title, contact one of our title specialists at 800-531-USAA (8722).

If your loan has been paid in full and you need a replacement title, you may need a document called the release of lien.

You'll need to provide the following information for it:

• Vehicle Identification Number (VIN)
• Vehicle year, make and model
• Loan number

In most cases, your state will ask you for a release of lien. This document provides proof that we no longer have interest in your vehicle.

U.S. Customs and Border Protection requires a letter from the lienholder authorizing the car’s transportation.

Ask the shipping company if the letter needs to be signed or notarized. Also check if they need copies of both sides of the title.

To request your letter, call one of our title specialists at 800-531-USAA (8722).

How long does it take to process the letter?

It depends on what we get from the state for your title and what the shipping company needs.

We won’t process the letter if your loan payment is more than 30 days overdue. We also won’t send it to you if you're shipping the car to an Office of Foreign Asset Control prohibited country, such as Cuba or North Korea.