What you need to know
You may request to close your USAA Bank accounts or terminate your Property & Casualty Insurance policies by contacting USAA. Processes, procedures, and requirements for account closure and insurance policy termination will vary. You will need to contact a USAA Member Service Representative for specific guidance.
- Closure of accounts is subject to account eligibility requirements and may be affected by account activity.
- Closure procedures will vary depending on the type of account.
- Please contact USAA by calling 800-531-USAA (8722) or using chat to discuss closing your accounts.
- When terminating your USAA Property & Casualty Insurance policy to switch to another company, be sure the policy with the new company is active to ensure there is no lapse in coverage.
- If there is another primary USAA Property Insurance policy active (Homeowners or Renters insurance policy), the additional policy may be terminated digitally on your policy summary page.
- Termination of Auto, Umbrella, and/or Valuable Personal Property Insurance policies require contacting USAA.
- Please contact a USAA insurance professional by calling 800-531-USAA (8722) or using chat for more details on terminating any of your insurance policies.
- USAA Life Company policies may be subject to certain contractual obligations prior to termination.
- Closure of certain USAA Life Company policies may be subject to early termination penalties or loss of cash value.
- Please contact a USAA insurance professional by calling 800-531-USAA (8722) or using chat for more details on terminating any of your insurance policies.
- USAA and its affiliates work with non-affiliated companies ("third party company") to provide certain banking, investment, insurance, and other non-financial products and services.
- Each third-party company may have specific processes and procedures for account closure and policy termination.
- If you have linked non-USAA accounts or policies that can be viewed on usaa.com or your USAA mobile app, you will need to contact those individual providers for account closure and policy termination procedures.
We care about your privacy
USAA respects your privacy and the importance of safeguarding your information. We may need to retain certain information after account or policy closure as necessary or appropriate to comply with our legal obligations, to resolve disputes, and enforce our agreements.