Understanding why your bill changed

Your bill amount can change. [00:00]

Your bill amount can change for several reasons and at different times. Here are some common reasons why.

#1: Your renewal rate increased. [00:07]Elapsed Time 00 Minute 07 Seconds

We never raise rates to make up for past claims. But we do look at several factors when determining future rates, such as:

• The likelihood you'll have a claim and how much it would cost to pay for it.
• The expected frequency and severity of future claims in the area where you live.
• Economic events that may cause prices to rise.

#2: You made changes to your policy. [00:31]Elapsed Time 00 Minute 31 Seconds

These can be things like adding drivers, changing coverage options or updating your home characteristics.

#3: You added a new policy. [00:41]Elapsed Time 00 Minute 41 Seconds

Insurance policy periods typically last six months or 12 months. But if you add a policy without a down payment, the duration might be shorter. This could make your monthly payment higher.

#4: You changed your due date.[00:56]Elapsed Time 00 Minute 56 Seconds

If you changed your due date, you might get two charges in one statement. This one-time occurrence happens when the last payment of your current policy and the first payment of your renewal are due at the same time.

#5: You missed a payment. [01:12]Elapsed Time 01 Minute 12 Seconds

If you missed a payment or only made a partial payment, then your next minimum due amount will include the unpaid amount from the month before, plus any fees. You may also receive a cancellation notice. Make sure you pay the amount on the notice by the due date to stop the cancellation.

It's important to stay current on your policy. You can sign up for alerts or automatic payments to make sure your bills get paid on time.

You can find a lot of important information about your policies on your insurance bill.

Online and Mobile Billing Statement: [01:46]Elapsed Time 01 Minute 46 Seconds

You can review your insurance bill on usaa.com and the USAA Mobile App. It'll have the most up to date information. You'll find your due date and minimum amount due. Select “View Breakdown” to review the policies we're billing and each individual charge. To review how each of your premiums break down, select “View Breakdown” next to “Current Balance.” You can also view your “Billing Schedule” from here.

Paper Billing: [02:14]Elapsed Time 02 Minute 14 Seconds

If you receive a paper bill in the mail, you'll find the statement date in the top right-hand corner.

The due date is shown under the summary section. Under that, you'll find the list of policies you're paying for. If there are any changes or adjustments, they'll be displayed in this section.

Finally, you'll find the minimum amount due in the lower right-hand corner. You'll need to pay this amount to keep your policy current.

Electronic Statement: [02:40]: Elapsed Time 02 Minute 40 Seconds

You can also choose to receive bills, statements and other documents electronically, anytime. Description of visual information: [Review your insurance bill at usaa.com or on the USAA Mobile App.] End of description.

End [02:45]: Elapsed Time 2 Minutes, 45 Seconds