How does USAA's Quality Assurance Pilot work? How does USAA's Quality Assurance Pilot work?
Members in the Quality Assurance Pilot get a preview of the latest software improvements we've made on usaa.com. We select member volunteers to use planned site enhancements before they become available to all members. Use usaa.com as you normally would for transactions or to get account information. It's as simple as that.
Why should I participate? Why should I participate?
It's your chance to influence the future of usaa.com. Member participation and voluntary feedback we receive through Quality Assurance helps us make usaa.com more efficient and useful.
How can I participate in the pilot? How can I participate in the pilot?
Simply select your Quality Assurance preference to participate, if we've chosen you as a candidate for the pilot. We'll update your Personal Profile preference to reflect your choice.
Do you expect my participation in the pilot to affect the performance of my computer when I'm on usaa.com? Do you expect my participation in the pilot to affect the performance of my computer when I'm on usaa.com?
No. Because you'll only be in our Quality Assurance Pilot for a limited time each month, we don't expect our software enhancements to slow you down when you're on the site. But if this does occur, let us know right away by contacting Website Customer Support.
Can my spouse or another family member participate? Can my spouse or another family member participate?
Participation is available for a limited group of members we have chosen.
Will you install software or files on my computer? Will you install software or files on my computer?
No. Participation in the pilot will not require us to install any additional software or files on your computer.
Will my information and transactions still be secure? Will my information and transactions still be secure?
Yes. Our Online Security Guarantee and Our Privacy Promise apply to the Quality Assurance Pilot. Transactions you make using any new functions of the site will be secure.
Do Quality Assurance Pilot web pages look different from what I'm used to on usaa.com? Do Quality Assurance Pilot web pages look different from what I'm used to on usaa.com?
Yes. When you've logged on to the Quality Assurance Pilot, we'll alert you with a message that appears at the top of your My Accounts page. You may also see changes in the way some pages behave, depending on your chosen transaction.
Can I opt out of the pilot if I change my mind about participating? Can I opt out of the pilot if I change my mind about participating?
Yes. You can opt out of the Quality Assurance Pilot at any time by changing your Quality Assurance preference.