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Samsung Pay® FAQ

General

Samsung Pay is a contactless payment technology used to make secure mobile payments with retailers in-store that accept it and can be used for online purchases. You can download Samsung Pay from the Google Play store Google Play store (Opens in New Window).

You can add a USAA Visa® debit or credit card through the USAA Mobile App or the Samsung Pay app. But you'll need to add your USAA American Express® Credit Card through the Samsung Pay app.

To add a Visa debit or credit card through the USAA Mobile App:

  • Log on and select the account associated with the card you are adding.
  • Select the Account Summary of the card you want to add.
  • Select "Add to Samsung Pay."

For instructions on adding a USAA Visa debit or credit card or USAA American Express Credit Card to a device through the Samsung Pay app, visit Samsung Support Samsung Support (Opens in New Window). If the USAA card you're trying to add isn't accepted, call us at 800-531-USAA (8722).

To make a purchase with Samsung Pay in-store:

  • Open the Samsung Pay app on your mobile device.
  • Select the card you want to use.
  • Unlock the card through the app's predefined security option.
  • Hold the top of your mobile device near the contactless reader to complete your purchase.

If a transaction does not register, get help making a payment using Samsung Support Samsung Support (Opens in New Window).

You can use Samsung Pay in stores or on apps and websites where you find the Samsung Pay logo and the Contactless Symbol.

To learn if Samsung Pay is compatible with your device, contact your service provider or visit Samsung Support Samsung Support (Opens in New Window).

No. You can only add your USAA Visa debit and credit cards through our mobile app. USAA American Express cardholders, please add your card directly through your Samsung Pay app located on your mobile device.

Yes. In addition to Samsung Pay, you can use your USAA debit and credit cards with Google Pay® and Apple Pay®.

For updates and additional information, visit Samsung Support Samsung Support (Opens in New Window).

Security

When you use Samsung Pay, a virtual account number is sent to the merchant for that purchase. This helps to keep your actual USAA card information safe. Before making the purchase, you'll need to unlock your mobile device.

If you see any transaction on your USAA debit or credit card that you don't recognize, call us immediately at 800-531-USAA (8722).

Samsung Pay can't be used without unlocking your mobile device. But if you lose your mobile device, you can do one of the following:

  • Lock or erase your Samsung Pay account through Find My Mobile Find My Mobile (Opens in New Window).
  • Block or delete your USAA cards on usaa.com. Log on and go to your Account Summary for the account you want to block. Select "Manage Devices for Mobile Pay."

Related footnotes:

  1. Zero liability policy: You are not liable for unauthorized use that is reported to us. Unauthorized use means the use of a credit card by someone other than you who does not have actual, implied or apparent authority for such use and from which you do not receive a direct or indirect benefit.

  2. You are not liable for unauthorized use of a debit card that you report to us. "Unauthorized use" means the use of a debit card by someone other than you without actual authority to use the debit card and from which you receive no benefit. It does not include use of a debit card (1) by a person who was furnished the debit card by you unless you notified us that transfers by that person are no longer authorized or (2) with fraudulent intent by you or any person acting in concert with you.

  3. Visa is a registered trademark of Visa International Service Association and used under license.

  4. American Express is a federally registered service mark of American Express and is used by USAA Federal Savings Bank as the credit card issuer pursuant to a license.

  5. Samsung Pay is a registered trademark of Samsung Electronics Co., Ltd.

  6. Google Pay is a trademark of Google LLC.

  7. Apple Pay® is a registered trademark of Apple Inc.

  8. The trademarks, logos and names of other companies, products and services are the property of their respective owners.

  9. USAA means United Services Automobile Association and its affiliates.

  10. Bank products offered by USAA Federal Savings Bank, Member FDIC. Credit card, mortgage and other lending products not FDIC-insured.

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