USAA Board of Directors

• Chairman of the Board
• Chair, Executive and Nominating & Governance Committees
• Member since 1972 | Director since 2013
  

VADM Zortman served 34 years in the U.S. Navy, commanding the Naval Air Forces, including both the Pacific Atlantic Fleets, as well as Task Force 50 during Operation Enduring Freedom. He received the Distinguished Service Medal, the Defense Superior Service Medal, four Legion of Merit awards, the Bronze Star and the Air Medal.

VADM Zortman is a senior advisor at Boston Consulting Group and a trustee to United Through Reading.  He is also the former chair of the Naval Aviation Museum Foundation and the San Diego Regional Economic Development Corp.

He has held senior vice president positions at Northrop Grumman Aerospace and served as a member of the strategic advisory board of Airbus U.S. Space and Defense, Inc.

VADM Zortman has a Bachelor of Science in Economics from the U.S. Naval Academy and completed a fellowship with the Chief of Naval Operations Strategic Studies Group at the Naval War College.

• Vice Chairman of the Board
• Vice Chair, Executive and Nominating & Governance Committees
• Member since 1975 | Director since 2019

LTG Melcher served 32 years in the U.S. Army, including as the Military Deputy to the Assistant Secretary for Financial Management and the Deputy Chief of Staff for Programs, G8. He was also Director of the Army Program Analysis and Evaluation and Commander of the U.S. Army Corps of Engineers, Southwestern Division. He received the Distinguished Service Medal.

He currently serves as the non-executive chairman of embecta Corporation and as a member of the board of managers of GM Defense, LLC. He is a former director of Becton Dickson & Company and C.R. Bard Corporation, as well as the former lead independent director of Cubic Corporation. He also served as a White House Fellow in the Office of Management and Budget.

 LTG Melcher has a Bachelor of Science from the U.S. Military Academy at West Point, a Master of Business Administration from Harvard Business School and a Master of Public Administration from Shippensburg University. He holds a NACD CERT Certificate in Cyber-Risk Oversight.

• President and Chief Executive Officer
• Member, Executive Committee
• Member since 2020 | Director since 2020
   

Juan C. Andrade serves as the president and chief executive officer of USAA. He brings significant private and public sector experience in senior leadership roles across multiple global organizations, a strong track record of driving operational excellence, innovation, and financial strength. Juan leads with a deep commitment to serving the military community and their families.

USAA ranks among the most respected financial services organizations in the country. In 2024, it was listed 103‍ ‍^rd on the FORTUNE 500® and 23‍ ‍^rd on the FORTUNE World's Most Admired Companies list. USAA has also been recognized as a VETS Indexes 5-Star Employer and Military Friendly® Employer every year since the list’s inception. Staying true to its mission, USAA leads and inspires actions that benefit the military community, and most of its philanthropic giving is directed toward military causes. In 2023, USAA launched Face the Fight™, a social-impact initiative uniting corporations, foundations, nonprofits and veteran-focused organizations in the effort to prevent veteran suicide.

Juan has served on USAA’s Board of Directors since 2020, contributing to key committees focused on the member experience, risk, finance and technology. As a USAA member, he has firsthand experience with the association’s mission of supporting those who serve.

Before joining USAA, Juan was the president and CEO of Everest Group, Ltd., a global provider of reinsurance and insurance solutions. Prior to Everest, Juan held senior executive positions at Chubb, The Hartford and Progressive, where he led businesses across diverse markets and drove operational excellence.

Beyond the private sector, Juan has a distinguished record of public service, with experience in national security, international affairs and drug policy. He has held key roles in the U.S. federal government’s Executive Branch, including the Office of the Secretary of Defense, the Drug Enforcement Administration and the White House Office of National Drug Control Policy. In recognition of his work in national security, he was awarded the Secretary of Defense Medal for Meritorious Civilian Service.

Juan is a leader in the global insurance industry, serving as a member of the Geneva Association, the only international association of insurance companies and a leading think tank for the industry. He also serves on the board of overseers for the St. John’s University School of Risk Management and the board of trustees for The Institutes, an organization dedicated to advancing professional education in risk management and insurance. Additionally, he is on the board of the American Property Casualty Insurance Association, the primary national trade association for the U.S. property and casualty insurance industry.

He holds a bachelor’s degree in journalism and political science from the University of Florida and a master’s degree in international economics and Latin American studies from the Johns Hopkins University School of Advanced International Studies. In 2023, he was recognized by The Wall Street Journal as one of the World’s Most Influential Decision Makers.

• Member, Finance & Audit and Member & Technology Committees
• Member since 2024 | Director since 2024
   

Ross Buchmueller is the founder and former chief executive officer of the PURE Group of Insurance Companies. He has 30 years of industry experience, including serving as senior vice president at The Chubb Group of Insurance Companies.  Mr. Buchmueller is also the founder and former president of AIG Private Client Group.

He serves on the Trinity College board of trustees, the PGA Tour First Tee Foundation board of governors and the TIH (formerly Truist Insurance Holdings) board of directors. He is also an advisor to Stone Point Capital.

Mr. Buchmueller has a Bachelor of Administration in Economics from Trinity College.

Mr. Buchmueller obtained his membership through the military service of a family member.

• Elected USAA Board of Directors 2024
• Elected USAA Federal Savings Bank Board of Directors 2020
• Member since 2024 | Director since 2024
   

Mr. Conner is the executive chairman of the board of USAA Bank.

His extensive banking experience includes service as a board member and chair of the Consumer Bankers Association, vice chairman of Consumer Banking for Citizens Financial Group, Inc., president of Chase Home Equity and Mortgage Home Loan Direct, chief executive officer of Chase Education Finance, president of Bank One Real Estate Lending, and president and chief executive officer of Bank One Mortgage Corporation. Mr. Conner also serves as a board member, treasurer, and audit committee chair of the Dave Thomas Foundation for Adoption. He also serves as a director of Radian Group, Inc.

Mr. Conner has a Bachelor of Business Administration, Finance and Banking, and Master of Business Administration from the University of Arkansas.

• Chair, Risk Committee
• Member, Executive, Compensation & Workforce and Nominating & Governance Committees
• Member since 1973 | Director since 2019
   

Mr. Darnell served in the U.S. Army Corps of Engineers and in the U.S. Army Reserve and is now the lead independent director of USAA Bank.

Mr. Darnell spent 37 years with Bank of America, including service as vice chairman of Global Wealth & Investment Management, co-chief operating officer, president of Global Commercial Banking and president of Middle Market Banking.

Mr. Darnell previously served on the board of directors of Watsco, Inc., the American Bankers Association, The Museum of the American Revolution, Project Life Movement, and Granite Construction, Inc.

Mr. Darnell has a Bachelor of Science from Wake Forest University and a Master of Business Administration from the University of North Carolina at Chapel Hill.

• Chair, Compensation & Workforce Committee
• Member, Executive, Nominating & Governance, and Risk Committees
• Member since 1980 | Director since 2015
   

RADM Landry served 35 years in the U.S. Coast Guard, both in active duty and Senior Executive Service. She was special assistant to the president and senior director for Resilience Policy for the National Security Council, SES director of Incident Management and Preparedness Policy, Commander of Eighth Coast Guard District and director of Governmental and Public Affairs for the U.S. Coast Guard.

She currently serves on the board of directors of Norwegian Cruise Line Holdings and the Florida Chapter of the National Association of Corporate Directors. She is also on the advisory board of Sea Machine Robotics, Inc.

RADM Landry has a Bachelor of Arts in English from SUNY Buffalo, a Master of Arts in Management from Webster University and a Master of Marine Affairs from University of Rhode Island. She is a Harvard National Security Fellow, a Harvard Certified Board Director and a NACD Certified Director. She also has a NACD CERT Certificate in Cyber-Risk Oversight.

• Chair, Member & Technology Committee
• Member, Executive, Finance & Audit, and Nominating & Governance Committees
• Member since 1982 | Director since 2019
   

Gen McDew served 36 years in the U.S. Air Force, including as Commander of the U.S. Transportation and Air Mobility Commands, Commander of the 18th Air Force and Air Force District of Washington and as director of public affairs to the U.S. Air Force. He received the Defense Distinguished Service Medal as well as the Air Force Distinguished Service Medal and Defense Superior Service Medal, both with an oak leaf cluster, and the Legion of Merit award with two oak leaf clusters.

Gen McDew currently serves on the board of directors of Abbott Laboratories, GE Aerospace, and Parsons Corporation, as well as the board of Manns Horne Youth Foundation and the Boys & Girls Clubs of America.

Gen McDew has a Bachelor of Science in Civil Engineering from Virginia Military Institute and holds a Master of Science in Aviation Management from Embry-Riddle Aeronautical University.

• Member, Member & Technology and Risk Committees
• Member since 2011 | Director since 2015
   

Ms. McKibben is founder and chief executive officer of The MAC Energy Group. She serves on the boards of Ecolab Inc. and Huntington Ingalls Industries, Inc., and chairs the National Kidney Foundation. She is on the board of governors at West Virginia State University.

Ms. McKibben served on the National Security Council as Senior Director of European Affairs and Director of European Economic Affairs and EU Relations. She was also Special Counsel for International Trade and Investments in the U.S. Department of Commerce. She is a member of the Council on Foreign Relations, the Clean Energy Business Network, Women in Renewable Energy, and Women’s Forum of New York, as well as the former vice chair of New York Power Authority.

Ms. McKibben has a Bachelor of Arts in Political Science, summa cum laude, from West Virginia State University and Juris Doctor from Harvard Law School.

Ms. McKibben obtained her membership through the military service of her husband.

• Vice Chair, Compensation & Workforce Committee
• Member, Risk Committee
• Member since 1983 | Director since 2021

ADM Moran served 38 years in the U.S. Navy, including as Vice Chief of Naval Operations, Chief of Naval Personnel, Director of Air Warfare and Commander of the Patrol and Reconnaissance Group.

ADM Moran is the founder of WFM Advisors, LLC and the board chair and trustee of the Naval Academy Athletic Scholarship Program. He is also a trustee of the Naval Institute and the Naval Aviation Museum Foundation. Additionally, he serves as a director of Curtiss-Wright Corporation, Omega Aerial Refueling Services and several small start-up companies. He advices a variety of aerospace and defense entities and is a distinguished fellow at Duke University’s Center on Leadership and Ethics (COLE).

ADM Moran has a Bachelor of Science in English from the U.S. Naval Academy and a Master of Science in National Security Strategy from the National War College.

• Member, Compensation & Workforce and Finance & Audit Committees
• Member since 2003 | Director since 2014

CMSAF Murray served 29 years in the U.S. Air Force. He received the Air Force General Lew Allen Trophy and was awarded the Distinguished Service Medal, Bronze Star, Defense Meritorious Medal and Air Force Meritorious Medal.

He currently serves as chairman of the Air Force Museum Foundation, a trustee of the Airman Memorial Foundation and director of AFA/Air and Space Forces Association and the Air Force Enlisted Village.

His prior experience includes service as vice chairman of the Southeastern Federal Credit Union, as well as director of Sustainment Operations and senior manager of Business Development at Lockheed Martin Aeronautics. He also served as co-chair of the Air Force Retiree Council and director of the Armed Forces Benefit Association.

CMSAF Murray has a Bachelor of Arts in Business Administration, cum laude, from St. Leo University and an Associate in Applied Science in Aircraft Maintenance Technology from the Community College of the Air Force.

• Chair, Finance & Audit Committee
• Member, Executive, Compensation & Workforce and Nominating & Governance Committees
• Member since 2018 | Director since 2020

Ms. Young is the non-executive chair of Foot Locker, Inc., as well as a member of the board of directors of Spahn & Rose Lumber Co. and the National Association of Corporate Directors (NACD). She is also a trustee for Saint James School, MD.

Her experience includes serving as chair, president and chief executive officer of the Phoenix Companies, as well as being a member of the board of directors Aegon Ltd., Save the Children USA, Save the Children International, Sonoco Products Company, Wachovia, Goodspeed Opera House, Hartford Healthcare Corporation, the Connecticut Science Center and Wittenberg University.

Ms. Young has a Bachelor of Arts and a Master of Arts in Political Science from Drew University and a Juris Doctor from the University of Connecticut. She is an NACD Board Leadership Fellow and has a NACD CERT Certificate in Cyber-Risk Oversight.

Ms. Young obtained her membership through the military service of a family member.