USAA Accessibility Center

Welcome to the USAA Accessibility Center. You can use the navigation on the left to find detailed information about the resources we have for people with disabilities.

Accessibility at USAA describes our available digital and physical accommodations.

Desktop Help offers resources and tips for people with vision, hearing, motor, mental, perceptual or cognitive disabilities. This section also includes information on configuring a screen reader to pronounce common USAA abbreviations.

Mobile Help includes tips for optimizing Android and iOS devices.

Chart, PDF and Video Help describes how we help make these items accessible.

Legends lists common USAA abbreviations and available keyboard shortcuts.

Contact Accessibility tells you how to get in touch with USAA about your questions or concerns.

Accessibility at USAA

Our Accessibility Policy

We're committed to serving the needs of our members, potential members and their families. We want to make sure that our facilities, products, information and services are accessible to people with disabilities. In order to do that, we apply a certain set of standards to our public facilities and online content. For our public buildings and kiosks, those standards are defined as findable, approachable, intuitive, low-force, safe, adaptive, fault-tolerant and equitable. For our online content, those standards are defined as perceivable, operable, understandable and robust.

We also offer a variety of auxiliary aids and services to help us communicate better, including:

TTY and TDD calls.
Accessible websites and mobile apps.
Large print and Braille documents.
Sign language interpreters.
Talking ATMs with voice instructions.
Accessible financial centers.

Additional auxiliary aids and services can be provided if necessary.

As we continue to improve our facilities and update our website content to enhance the overall member experience, accessibility remains one of our top goals. If you have suggestions about how to improve our accessibility, please contact USAA.

Access to USAA Facilities

When you visit a USAA Financial Center, Wealth Management Center, our USAA Bank lobby or another facility, we help create an accessible and barrier-free experience by providing:

Braille signage for those who are visually impaired.
Appropriate signage, unobstructed pathways, and easily reachable forms, brochures and PIN keypads for people in wheelchairs.
ATMs with Braille instructions, input keys that can be identified by touch, headphone jacks and headphones upon request.
Handheld magnifiers to view printed materials.
Trained interpreters who can facilitate conversations using speech and sign language, note taking or specialized reading.
Accessible parking spaces.
Accessible safe deposit box rooms.
Designated rest/relief area for service animals.

To schedule services for your visit, contact USAA.

Access to USAA Information

[IMAGE: Request for Accessible PDF Documentation]

Most products and services are offered through our website or mobile app. We regularly optimize usaa.com so that text, graphics, text equivalents, captioning and transcripts can be:

Read and understood using dynamic output devices, such as graphic displays and screen or Braille readers.
Navigated and operated using a standard keyboard and mouse, touch and voice command.

Our mobile apps use the accessibility features of their respective Android or Apple platform to provide readable, interactive content, including text equivalents of graphics and state-related information for toggling controls.

USAA documents are available:

Electronically as screen-reader compatible PDFs that adhere to the PDF and UA standard (ISO 14289), to make sure they're supported by most screen readers and other assistive technologies.
In large print on 8 ½ x 11 paper, 18-point font, high contrast and a layout optimized for readability.
In Braille on 8 ½ x 11 paper embossed with Grade 2 Braille that adheres to Braille Authority of North America (BANA) standards.

Members can choose how to get specific documents by logging on to usaa.com and changing their settings on the "Manage Document Preferences" page, or by contacting us.

Desktop Help

Assistive Technologies

We try to design our usaa.com experiences to support a wide range of assistive technologies to help people with vision, hearing, mobility and cognitive disabilities.

If you have trouble accessing USAA information using an assistive technology, contact USAA.

Vision Impairment

Desktop users with low vision may prefer to change the browser settings to increase contrast or text size. You can change default settings including:

Contrast.
Text and background colors.
Font family.
Text size.
Screen magnification.
Mouse pointer style.

Desktop users with little to no vision often rely on reading applications to speak the text equivalent of charts, images and other types of graphics. Some operating systems and browsers offer built-in or add-on applications such as:

Narrator on Windows.
VoiceOver on Apple OS X and iOS.
TalkBack on Android systems.

For those that don't, you can install an open-source or commercial third-party screen reader such as:

NVDA for Firefox.
JAWS or Window-Eyes for Internet Explorer.

Depending on needs and abilities, some desktop users may also choose to send screen reader output to a refreshable Braille display.

Hearing Impairment

Desktop users with little to no hearing ability often need the text equivalent of speech and other sounds displayed in the form of captioning or a transcript. Our multimedia generally offers synchronized captioning and a link to the transcript of video content for desktop users with little or no hearing ability.

Mobility Issues

Our design practices support desktop users with limited mobility and fine motor movement through text and input labels that can be resized. We make every effort to provide digital content that offers the ability to have larger target zones and adequate size and margin for links, form fields, buttons and more.

Mental, Perceptual and Cognitive Disabilities

Depending on the type of disability, a desktop user may benefit from using an assistive technology such as:

A touch-screen interface.
Software that displays text only — no images.
A screen reader that highlights words as it announces them.

We also make sure to create task-focused content in plain fonts and avoid distractive animations and flashes.

Screen Reader Configuration

JAWS

Add dictionary entries so JAWS pronounces abbreviations correctly.

Press Ins + j.
Press Alt + u for the Utilities menu.
Press d for the Dictionary Manager.

Add the following entries:

JAWS Abbreviation Pronunciation Guide
Actual Word	Replacement	Language	Synthesizer	Speak	Case Sensitive
ATMs	eigh T ems	English	All Synthesizers	Default	checked
CDs	C dees	English	All Synthesizers	Default	checked
FAQs	F A cues	English	All Synthesizers	Default	checked
IRAs	I R eighs	English	All Synthesizers	Default	checked
PDFs	P D effs	English	All Synthesizers	Default	checked
YYYY	Y Y Y Y	English	All Synthesizers	Default	checked
USAA	U S A A	English	All Synthesizers	Default	checked

NVDA

Add dictionary entries so NVDA pronounces abbreviations correctly.

Press Ins + n
Press p for the Preferences menu.
Press d to get Speech Dictionaries.
Press d for Default Dictionary.

Add the following entries.

NVDA Abbreviation Pronunciation Guide
Pattern	Replacement	Case	RegExp
APR	eigh P R	checked	unchecked
ATMs	eigh T ems	checked	unchecked
CDs	C dees	checked	unchecked
FAQs	F eigh cues	checked	unchecked
IRAs	I R eighs	checked	unchecked
YYYY	Y Y Y Y	checked	unchecked
PDFs	P D effs	checked	unchecked
USAA	U S eigh eigh	unchecked	unchecked

Window-Eyes

Add dictionary entries so Window-Eyes pronounces abbreviations correctly.

Press Ctrl + \ [Backslash] to bring up the control panel.
Press Ctrl + Shift + E to get to the Dictionaries settings. If you're in tree view, Press D.
Press the Right Arrow to expand the Dictionaries settings.
Press Down Arrow until you reach "Exception."

Add the following entries:

Original	Replacement
ATMs	ATM's
CDs	CD's
FAQs	FAQ's
IRAs	IRA's

Mobile Help

Android Devices

Device Configurations

Brightness settings can be adjusted to visual needs and preferences.
Closed Captioning playback is supported for Android 4.4+.
Color Correction can be enabled in Android 5.0 for three color perception deficiencies: protanomaly, deuteranomaly and tritanomaly.
Color inversion can be turned on or off in Android 5.0.
Contrast settings can be adjusted in various lighting situations.
Font settings allow you to download different font styles.
Font size can be adjusted.
Haptic feedback and touch sounds that accompany screen gestures can be turned on or off.
High-contrast text in Android 5.0 calls for text to display in black or white, depending on the background.
Keyboard support simplifies manual text input by letting you talk, tap or swipe to type.
LED flash notifications can signal an incoming text or call without using sound.
Magnification gestures enable zoom interactions: triple-tap to zoom in, two-finger spread or pinch to zoom in or out, triple-tap-and-hold to explore while dragging.
Mono audio output isn't currently built into Android 5.0. However, Android apps such as Mono Bluetooth Router and Mono Bluetooth can stream audio via Bluetooth to be compatible with mono audio devices.
Switch access on Android 5.0 gives USB or Bluetooth-enabled switch devices input control.
Touch-and-hold delay lets you adjust the time it takes your device to detect that you're touching a screen object.
Vibration settings signal alerts and actions without sound. You can generally adjust vibration strength for calls, notifications and haptic feedback.
Volume can be adjusted for ringtones, notifications, music, videos, games and system sounds.

Accessibility Apps

Specific features and apps have been built into Android devices to help users with three types of disability.

Members with visual impairments can explore these apps:

TalkBack is a screen reader included on Android devices.
BrailleBack is an add-on service that helps the blind use Braille devices.
SoundBack provides audible feedback when using native Android applications.

Members with hearing or speech impairments can check out these apps:

KickBack is a vibration function that offers haptic feedback when using an app.
Mono Bluetooth Router and Mono Bluetooth can stream audio via Bluetooth to be compatible with mono audio devices.

Members with dexterity issues or interaction impairments can look into these features:

Switch Access helps users with mobility limitations to interact using a switch input device, such as Enabling Devices, Tecla or Ablenet.
Voice command is supported for many apps including Dragon Naturally Speaking or Dragon Go!
External keyboards can be used for those who need a physical keyboard.

Android User Support

If you have more questions about an Android device, these resources may be able to help:

Apple iOS Help

Device Configurations

AssistiveTouch allows you to adapt your multitouch screen to your unique needs.
Brightness settings can be adjusted to your individual needs and preferences.
Closed captioning playback is supported for captioned content.
Contrast settings can be adjusted in various lighting situations.
Dictation, predictive text and third-party keyboard support let you talk, tap or swipe to type.
LED flash notifications can signal an incoming text or call without using sound.
Mono audio is a built-in feature for people with hearing in only one ear.
Screen zoom allows users to magnify content as needed.
Switch control gives Bluetooth-enabled switch devices input control.
Vibration settings signal alerts and actions without sound.

Accessibility Apps

Specific features and apps have been built into Apple iOS devices to help users with three types of disability.

Members with visual impairments can consider VoiceOver, a built-in screen reader that announces text.

Members with hearing or speech impairments can check out FaceTime, a video call app ideal for people who communicate using sign language.

Members with dexterity issues or interaction impairments can look into these features:

Voice command is supported for use with Siri, Vlingo, Dragon Dictation, Google App, Voice Activator and more.
External keyboards can be used for those who need a physical keyboard.

Phone User Support

If you have more questions about an iOS device, these resources may be able to help:

Chart, PDF and Video Help

Charts

We generally include a text equivalent of charts, diagrams and other graphic information so they can be read by a screen reader. If a chart is highly complex or interactive, we make every reasonable effort to summarize the essential information or provide another way to access equivalent information.

If you come across graphics that are difficult to understand or interact with, contact USAA.

PDF Files

Many of our documents are provided as PDF files, which present text and images as vector graphics for greater clarity when resized and printed. In order for a PDF file to be read by a screen reader, its content needs to be structured to include readable text and hidden tags that identify headings, paragraphs, lists or tables.

If you need PDF documents that are accessible to screen readers, contact USAA.

Videos

The videos found throughout our website and mobile app generally offer synchronized captioning and a link to the transcript of video content.

We want to make sure that our video content is perceivable, understandable and compatible with your preferred devices. If you come across a video without accessible content, contact USAA.

Legends

Common Abbreviations

These are common abbreviations found on usaa.com. If you use a screen reader, you may be able to configure your dictionary to pronounce them correctly. See the section, "Screen Reader Configuration" under the Desktop Help tab.

AT — Assistive Technology
ATM — Automatic Teller Machine
ATMs — Automatic Teller Machines
CD — Certificate of Deposit
CDs — Certificates of Deposit
FAQ — Frequently Asked Question
FAQs — Frequently Asked Questions
IRA — Individual Retirement Account
IRAs — Individual Retirement Accounts
PIN — Personal Identification Number
SEP — Simplified Employee Pension
USAA — United Services Automobile Association

Keyboard Shortcuts

These shortcut access keys are available on most usaa.com pages.

Chrome

Windows users can press alt + 1 to get to the home page or Alt + 2 to skip to content. Sometimes Shift + Alt + 1 or 2 is required.
Mac users can press CTRL + OPT + 1 to get to the home page or CTRL + OPT + 2 to skip to content.

Firefox

Windows users can press Shift + Alt + 1 to get to the home page or Shift + Alt + 2 to skip to content.
Mac users can press CTRL + OPT + 1 to get to the home page or CTRL + OPT + 2 to skip to content.

Internet Explorer

Press Alt + 1 to get to the home page or Alt + 2 to skip to content.

Safari

Press CTRL + OPT + 1 to get to the home page or CTRL + OPT + 2 to skip to content.

Note: Because other desktop applications may use the same access keys that we've mapped for usaa.com, they may not always behave as expected.

Contact Accessibility

Contact Information

If you are a person with a disability and need help accessing our facilities, website, services, or information, or you have a question or comment about accessibility at USAA, please contact USAA using one of the methods below. USAA takes the security of your personal information seriously. For this reason, if you have questions about your account, please sign in to usaa.com and send us a secure message, or call us at 800-531-USAA (8722).

USAA Accessibility Director Contact Information
Phone	800-531-USAA (8722)
Postal Mail	USAA Accessibility Director 9800 Fredericksburg Road San Antonio, TX 78288-5022
Message USAA	Send us a message, ask a question, or upload documents anytime. (Must be logged in) Message USAA
Relay Service	We accept calls through the federal Telecommunications Relay Service(Opens New Window) (TRS), which supports various video over the internet, as well as TTY and TDD devices. You can find more information on the FCC website (Opens New Window).

We will respond promptly to your disability-related requests and never charge a fee for auxiliary aids, services or other accommodations needed because of a disability.

USAA products are available only in those jurisdictions where USAA is authorized to sell them.See a list of locations where we write auto insurance.USAA means United Services Automobile Association and its insurance, banking, investment and other companies. Credit cards issued by USAA Savings Bank, other bank products by USAA Federal Savings Bank, both Member FDIC.

Investments provided by USAA Investment Management Company and USAA Financial Advisors Inc., both registered broker dealers and affiliates.

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