mobile domain:www.usaa.com
Skip to Content

Find the best real estate agent for your home search

Picking the best real estate agent is as important as finding the right house. These tips and questions can help you find the right real estate agent and avoid common mistakes.

Article: 2 minutes

Updated: September 30, 2026 Published: January 8, 2018

By: USAA Reviewed by: Editorial contributors

Summary

To find the best real estate agent, understand their credentials, seek recommendations from trusted sources and conduct an interview to assess their experience and communication style. Additionally, review their current listings and perform a background check with your state licensing board.

Key takeaways

  • Understand the different real estate titles, such as agent, broker and Realtor®, and inquire about any additional professional designations they hold.
  • Ask friends, family and advisers for recommendations but consider the potential impact on personal relationships if hiring a relative.
  • Interview potential agents by asking about their experience, client load, communication methods, areas of focus and payment structure.

In your search for a new home, few individuals are as important as your real estate agent. Your real estate agent is a critical part of your overall team of experts. With so much at stake in that relationship, it’s important to choose wisely.

Here’s how.

Video player
How to find the right real estate agent

Video Duration: 2 minutes 27 seconds

The differences between agent, broker and realtor: Elapsed time 0 seconds [0:00]

Description of visual information: [USAA real estate 2 minute tips. The importance of finding the best real estate agent] End of description.

Finding a trusted Real Estate Agent is crucial in helping you buy or sell a home. Here are some answers to some common questions you might have.

What's the difference between an Agent, a Broker and a Realtor® and does it matter?

They all have fiduciary duties, which keep your best interest above all. The "Realtor®" title is used by Agents and Brokers who are licensed by the state and adhere to the National Association of Realtors® code of ethics.

All three can:

  • Assist sellers in marketing their property and selling it.
  • Assist buyers in purchasing property.
  • Act as an intermediary between the buyer and seller.

A Broker is required to complete more real estate education and manages the real estate office where agents work. They also work with the title company and real estate lawyers who process the real estate transactions.

An agent or broker with credentials and other professional designations is preferable.

How do I find an agent I can trust?

Friends and family can be helpful, but think twice about hiring a relative as it could jeopardize relationships. You can also use a trusted service that screens for licenses and experience.

What questions should I ask my potential agent?

Approach your decision like a hiring manager because your Agent is working on your behalf.

Professional experience, current client commitment, full-time availability, methods and frequency of communication are some of the first things to discuss. You also want an Agent who has experience with your desired neighborhoods and price range.

Most importantly, you should discuss as early as possible when you're obligated to work exclusively with an agent. Generally, a reputable agent will give you a signed written agreement. Always double check any non-intentional agreements made on a website to avoid controversy.

How can I tell if we're a good fit? Take a look at their current listings and portfolio to ensure you're on the same page about the kinds of homes you're looking for and to evaluate their professionalism.

How can I check an agent's work record? Check with your state licensing board for any disciplinary actions or complaints against this agent. An Agent is there to help you with your real estate needs, so find the one that's right for you.

Description of visual information: [Equal Housing Lender logo] end of description

End: Elapsed time 2 minutes 27 seconds [2:27]

Understand real estate titles and credentials.

An agent is anyone who has a real estate license. A broker has additional education and can hire other agents to work for them. A Realtor® is a member of the National Association of Realtors® and is committed to adhering to the organization’s code of ethics.

Real estate agents may have additional credentials in the form of professional designations, which generally require additional study and testing. Designations include certified residential specialist, accredited buyer's representative and seniors real estate specialist, among others.

Ask for recommendations.

Check with friends, family members and advisers to see if they can enthusiastically and confidently recommend an impressive agent. But think twice about hiring a relative: If things don't go well, it could jeopardize relationships and cause awkward moments at family get-togethers.

Conduct an informal interview.

When buying, you may or may not be paying your agent, but you should still approach your decision like a corporate hiring manager. That means asking candidates a variety of questions:

  • How long have you been in the business? It's best to find someone who's already made their beginner's mistakes at someone else's expense.
  • How many current clients do you have? Hopefully, the agent has enough to illustrate success in the field but not so many that you could be neglected.
  • Are you a full-timer? Those who work in real estate in their spare time may not be as responsive to your needs, particularly if they have another job that's full time.
  • How do you communicate with clients? Make sure the contact frequency and method, whether it’s phone calls, texts or emails, are what you'd expect.
  • What areas of town and price levels are your focus? You'll want to find an agent who's familiar with your desired neighborhoods and experienced working in your price range.
  • How do you get paid? Real estate agent commissions can vary by state or mortgage product, so it is always good to know what to expect.
  • When do I become obligated to work with you? Both you and the agent should have a common understanding of when the working relationship begins. Generally, that should be when you've signed a written agreement. But this issue should be discussed as early as possible to avoid controversy or legal headaches. Make sure that, if inquiring through a website form, you're not inadvertently committing to working exclusively with that agent.

Look at their current listings.

Reviewing their portfolio will help verify their experience working with the kinds of homes you want. It's also an opportunity to evaluate their professionalism and communications abilities.

Do a quick background check.

Check with your state licensing board to see if the agent has been the subject of any disciplinary actions or multiple complaints.

Ready to buy a home?

Explore different mortgage loan options and get tips on how to make the home loan process go smoothly.

Learn more about home mortgages

Related articles

Ready to buy your dream home? Time to act quickly

Article: 5 minutes

Read article: Ready to buy your dream home? Time to act quickly

How much home can I afford?

Article: 4 minutes

Read article: How much home can I afford?

Buying a home in the digital age

Article: 6 minutes

Read article: How technology is changing homebuying

The USAA Advice Center provides general advice, tools and resources to guide your journey. Content may mention products, features or services that USAA Federal Savings Bank does not offer. The information contained is provided for informational purposes only and is not intended to represent any endorsement, expressed or implied, by USAA or any affiliates. All information provided is subject to change without notice.

Related footnotes:

  1. Membership eligibility and product restrictions apply and are subject to change.

  2. Home loans subject to credit and property approval.

  3. Bank products offered by USAA Federal Savings Bank.

  4. USAA is an Equal Housing Lender
  5. REALTOR® — A registered collective membership mark that identifies a real estate professional who is a member of the National Association of REALTORS® and subscribes to its strict Code of Ethics.

  6. The trademarks, logos and names of other companies, products and services are the property of their respective owners.

  7. USAA Federal Savings Bank NMLS 401058

6824617