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Annual Report to Members

USAA is dedicated to meeting the evolving needs of the military community and their families. Here's a look at how we did that in 2025.

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Our year in review: Enhancing the value of USAA membership

For more than 100 years, USAA has served the military community with one thing in mind: Taking care of our own. That care shows up in many ways, from great service and experiences to ways to help your money go further. That is the value of USAA membership. To guide that commitment, we focus on five pillars — financial, experience, differentiated benefits, emotional and social — to deliver value you can feel and trust you can count on. Read more about how we stepped up for our 14.3 million members in 2025 and why 96% of you stay with USAA year after year. 

2025 Highlights

$3.8 BILLION IN FINANCIAL REWARDS   

USAA returned our largest financial rewards in history in 2025, putting money back in members’ pockets. USAA’s financial strength and discipline helped us return significant value to members and continue to invest in the association for the benefit of our members. 

THERE WHEN YOU NEED US MOST

When disaster strikes, USAA is there with personalized support and state-of-the-art technology to get you back on track quickly. We are modernizing the claims experience to make reporting a loss faster and easier, and it takes 9 days on average to pay a catastrophe claim. In 2025, USAA responded to 62 catastrophes, paying nearly $5 billion in losses to our members. 

SAVING YOU MONEY EVERY DAY

USAA Bank is one of the few banks to offer checking and savings products with no monthly service fees, along with access to more than 100,000 fee-free ATMs.‍ ‍ See note 1 USAA Bank saved members nearly $136 million in ATM fees in 2025. And members can earn more cash back at gas stations, military bases and grocery stores‍ ‍ See note 2 thanks to enhancements to our Cashback Rewards Plus American Express® Credit Card.

Connect with us on mobile.

We know members are busy. The USAA Mobile App offers a secure and convenient way for you to manage your banking and insurance needs — at any time and from anywhere in the world.‍ ‍ See note 3

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Google Play Store
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Proud past, bright future

Since our founding in 1922, USAA has stood tall for members, providing peace of mind through life’s ups and downs.

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Learn more about our history

Download previous reports

2024 Report to Members

2023 Report to Members

2022 Report to Members

Related footnotes:

  1. Investment and Insurance Products are:

    • Not Insured by the FDIC or Any Federal Government Agency
    • Not a Deposit or Other Obligation of, or Guaranteed by, the Bank
    • Subject to Investment Risks, Including Possible Loss of the Principal Amount Invested

Related footnotes:

  1. When you use a non-USAA Bank ATM outside of our preferred network, you may incur surcharge, usage, or other fees charged by the ATM operator or network. We refund up to $10 per monthly statement cycle in non-USAA Bank ATM surcharge or usage fees for transactions made at non-USAA Bank ATMs. 1% Foreign Transactions Fee may apply. See the Account and Service Fee Schedule for details.

  2. You will earn rewards based on your Qualifying Purchases. Qualifying Purchases are the Purchases of products or services that post to your Account, minus any returns, refunds, or other adjustments made with your Account by you or an Authorized User of your Account. Certain restrictions apply, including limitations if your Account becomes delinquent or closed. Transactions that are not Qualifying Purchases do not earn rewards. See the Reward Program Terms and Conditions for more information.

  3. Account access restrictions may apply to mobile/web access in certain countries.

Related footnotes:

  1. Use of the term "member" or "membership" refers to membership in USAA Membership Services and does not convey any legal or ownership rights in USAA. Restrictions apply and are subject to change. To join USAA, separated military personnel must have received a discharge type of Honorable or General Under Honorable Conditions. Eligible family members may also join USAA.

  2. American Express is a federally registered service mark of American Express and is used by USAA Federal Savings Bank as the credit card issuer pursuant to a license.

  3. "USAA Bank" means USAA Federal Savings Bank.

  4. USAA Federal Savings Bank offers deposit, credit card, consumer lending, mortgage, and other banking products and services. USAA Federal Savings Bank is a Member of FDIC. Credit card, mortgage and other lending products not FDIC-insured.

  5. Property and casualty insurance underwritten by United Services Automobile Association (USAA), USAA Casualty Insurance Company, USAA General Indemnity Company, Garrison Property and Casualty Insurance Company, USAA Falcon Property & Casualty Insurance Company, and NOBLR Reciprocal Exchange, based in San Antonio, Texas; USAA EU DAC (Europe), and USAA S.A. UK Branch (pending cancellation to align with the pending branch authorization application) and is available only to persons eligible for property and casualty group membership. Each company has sole financial responsibility for its own products.

    Coverages subject to the terms and conditions of the policy.

    Learn about USAA's use of Artificial Intelligence.

  6. The trademarks, logos and names of other companies, products and services are the property of their respective owners.

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